General terms and conditions
These general terms and conditions apply to all purchasing and sales agreements concluded by Master of the House VOF (chamber of commerce/kvk 68451121) and its customers via www.masterofthehouse.com and all its sub-domains. No agreement can be created without your agreement to these terms and conditions. No products can be bought without an account. By placing an order with the Master of the House VOF webshop, the customer declares to accept the terms and conditions. Master of the House VOF cannot guarantee that the content of the site is always free of inaccuracies and typographical errors. Neither can we guarantee that all information is up to date. Master of the House VOF is entitled to change the content of the site at any time. The colours on your screen may differ from those of the original product. This depends on, among other things, your computer settings. We make every effort to display the correct colours on our webshop.
All prices are in euros and are inclusive of Dutch VAT of 21% and are exclusive of shipping costs. We accept payments via iDEAL (in the Netherlands),Visa, MasterCard and Paypal. After you have placed your order, you will receive an automatically generated confirmation by e-mail. Payments are processed by Mollie BV.
The items are delivered by regular (international) mail. After your order has been dispatched, you will receive a confirmation by e-mail. Deliveries outside the Netherlands are delivered by Post.nl and your local courier. Delivery time commences as soon as Master of the House VOF has received payment from the customer. All orders are dispatched within 5-7 working days after receipt of payment. We are open from Monday to Friday and not on public holidays. Shipping cost for orders above €150,- are free in the Netherlands, for orders to other country's you only pay the extra shipping costs.
You may return an item within the 14 day period following the item’s delivery.
An item being returned must always be reported and sent in accordance with the returns procedure as otherwise the refund may be delayed. The items must be delivered to our office within seven days of the request to return the items concerned. The goods must be sent back to us in perfect condition.
Returned items will only be accepted if all labels are intact and affixed. Master of the House VOF will not accept any items whose labels are missing. Following the 14 day period, Master of the House VOF will assume that the customer is satisfied with the order. We advise you to provide the return shipment with a tracking number. Master of the House VOF is not responsible for any damage, theft or loss.
All deliveries are subject to availability. Defective items are exchanged for the same type of product in the same colour and size, subject to availability. Refunds for defective items will be effected within 30 days of delivery. Customers that wish to make a complaint should always first contact the customer service department. Items may only be returned to our office at: Asterweg 123, 1031HM Amsterdam, Nederland.
In the event of force majeure, Master of the House VOF is entitled to dissolve the agreement between Master of the House VOF and the customer. Force majeure is a serious hindrance at Master of the House VOF or transport standstill.
This website and all sub-domains are the intellectual property of Master of the House VOF; nothing may be copied or used without Master of the House VOF’s permission.
Personal information will be saved and treated with care; it will not be passed on to third parties and will only be used for the delivery of your order.
All rights reserved
All material on the pages of www.masterofthehouse.com, and subdomains is copyright protected. It cannot be used for any purpose whatsoever without first obtaining our express written permission in advance.